WILD WOLF’S YOGA VIRTUAL STUDIO TERMS & CONDITIONS 

 

ONLINE BOOKINGS EXPLAINED

  • Classes are streamed via live via video link using the Zoom platform.
  • Wild Wolf’s Studio reserves the right to alter and amend our timetable as needed.
  • We cannot offer refunds if you are late or decide not to attend, change your mind about the class.
  • We take no responsibility for any other booking platform cancellation policy.

 

ONLINE CLASS CREDITS, PASSES EXPLAINED

  • Single sessions are valid for use up to 1 year after purchase.
  • 5/10 Class passes are valid for 3/6 months from the date they are first used.
  • All passes and memberships are to be used by the purchaser only, they are non transferable and cannot be shared. However we sell vouchers to give away in your name or the person you want to give it to.
  • All passes and credits are valid for online classes only.
  • All passes and credits are non transferable, non refundable and cannot be extended.

 

7 DAY FREE TRIAL EXPLAINED

  • Unlimited access to online classes streamed via zoom for 7 day period that begins on day of purchase.
  • Available for new clients only – a new client is defined as someone who has not previously made a direct booking with us via our website or TeamUP app. Wild Wolf’s Yoga reserves to the right to refuse/return any intro offers that are purchased by a client using a duplicate account.
  • Valid for online classes only.
  • Non transferable, non refundable and cannot be extended.

 

ONLINE MEMBERSHIPS EXPLAINED

Unlimited Online Membership

  • Unlimited access to online classes, pay monthly. No contract.

Online Mini Membership

  • 4 classes per week, pay monthly. No contract.

Video Library Membership

  • Unlimited access to our online video library / members area, pay monthly, no contract.

 

ONLINE MEMBERSHIPS – TERMS AND CONDITIONS & CANCELLATION POLICY

  • Online Memberships are valid for online classes only.
  • Memberships require an automatic payment to be set up through TeamUP, which will take the payment from your stored card monthly.
  • Monthly online membership will renew via direct debit on the same date every month.
  • Memberships cannot be shared.
  • As a member you shall agree to a monthly charge of (chosen membership amount) that will be applied at the time of purchase and is effective on a rolling basic thereafter.
  • Cancellation: Online memberships can be cancelled any time via your teamUP account.
  • In the event that online classes are no longer available, Wild Wolf’s Yoga reserve the right to terminate your online membership and your last payment by default will be the last.
  • Online Memberships cannot be frozen and they cannot be shared.
  • Wild Wolf’s Yoga reserves the right to change or end any monthly subscription. No oral statement shall in any manner modify or otherwise affect the terms and conditions.

 

 

STUDENT & NHS DISCOUNT 10%

  • Student and NHS 10% discount is applicable on monthly memberships, single class, 5/10 class passes and extended classes ONLY
  • For student discount a copy of your valid student ID / proof of enrolment must be provided
  • For NHS discount proof of employment must be provided
  • Updated copies of the above must be provided on request if deemed necessary (ie expiration dates are coming to an end)
  • Discounts are for personal use only and cannot be used for friends/family or third parties.
  • We reserve the right to terminate discount privileges if the discount is misused or your enrolment/ employment comes to an end.

 

CANCELLATIONS POLICY AND ADMIN FEE EXPLAINED

(If you have booked on to a class/retreat/training/workshop: read our cancelation policy for each service)

Admin fee:

In the case of a cancellation, Wild Wolf’s Yoga will take £10 administration fee. Read the following for information on cancellations involving Retreats, Trainings, Workshops & Classes:

RETREATS CANCELLATIONS POLICY

  • 2 months or more before the start of the retreat: 100% refund, minus the deposit
  • 1 to 2 months before the start of the retreat: 50% refund, minus the deposit
  • Up to 1 month before the start of the retreat: 0% refund will be given

Please Note: deposits can’t be used for other retreats or trainings.

TRAININGS/ TEACHER TRAININGS CANCELLATIONS POLICY

  • 2 months or more before the start of the training: 100% refund, minus the deposit
  • 1 to 2 months before the start of the training: 50% refund, minus the deposit
  • Up to 1 month before the start of the training: 0% refund will be given, and the deposit can’t be used for other retreats or trainings

Please Note: deposits can’t be used for other retreats or trainings.

CLASSES CANCELLATIONS POLICY

  • 4 hours or more before the start of the class: 100% refund
  • Up to 4 hours before the start of the class: 0% refund will be given

WORKSHOPS CANCELLATIONS POLICY

  • 24 hours or more before the start of the workshop: 100% refund, minus the deposit if a deposit has been taken
  • Up to 24 hours before the start of the workshop: 0% refund will be given, and the deposit can’t be used for other retreats or trainings
  • If the workshop is booked through a teacher then we refer to their terms and conditions and we hold no responsibility for your booking.

Please Note: Deposits can’t be used for other retreats or trainings.

WORKSHOPS AND COURSES – TERMS AND CONDITIONS

Workshops and courses will only run if bookings reach our minimum number, (this will differ for every workshop) we will inform you in advance if we need to amend or cancel a workshop for this reason. If Wild Wolf’s studio cancels a workshop or makes a change to a scheduled workshop which means you can no longer attend then you will be entitled to a transfer or a full refund.